Scheduled maintenance

IMPORTANT: PLEASE NOTE THE UPCOMING SCHEDULED PORTAL OUTAGE

We will be migrating this portal to a new server during the first weekend of November.

As a result, there will be a scheduled outage from 8pm EST on Friday, November 6 to 6am EST on Monday, November 9.

During the outage, users will be unable to access the portal to submit precertification requests or for any other task.

Precertification requests should be submitted by fax at (866) 881-9643 until the transition is complete. If you have an urgent case, please call (866) 457-0534.

We recommend completing all outstanding time-sensitive tasks and operations prior to the system outage.


Welcome to the online certification portal.

**Please select one of the options at the left to proceed with your request.

Precertification Request - Select this option to begin completing an online request for a certification. For all Urgent requests, please call the number for precertification on the back of the patients medical insurance ID card.

Clinical Update Request - Select this option if you have additional clinical information that you need to submit for a certification that has already been submitted.